Terms and Conditions
INTRODUCTION
Your use of this website is governed by the terms and conditions set forth below. By using this website, you agree to comply with and be bound by these terms and conditions. You may not use this website and should exit it now if you do not agree with these terms of conditions. Say Goodbye Cleaning may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.
PRICING
We offer flat-rate pricing based on the size of the home, though we reserve the right to adjust the price for fairness if your home is larger or more soiled than normal. We do allow you to customize our estimate as you see fit, though it will void our guarantee in the areas removed. (see below).
PAYMENTS
We require a major credit or debit card on file to schedule an appointment.
Your card will be charged after the cleaning is complete.
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Payments are due the day of service to avoid a late fee of either $25.00 or 10% of the balance due, whichever is greater.
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DEPOSITS
A deposit in the amount of 50% of the total service cost will be required for any booking. Deposits are non-refundable and non-transferable. The deposit does cover a specific block of time rather than a specific service. Canceling a scheduled service severely impacts our opportunity to reschedule a new booking in that time slot. Any alterations that downgrade a scheduled service must be prior to 48 hours of scheduled service time. We strive to efficiently service our clients and provide them the best possible service be keep our commitments and requiring the same from those whom we service.
GUARANTEE
We offer a 100% customer satisfaction guarantee. This includes a free re-clean of the spots that were missed or deemed unsatisfactory during your cleaning. We are unable to offer refunds if we are denied the opportunity to correct the unsatisfactory areas within 48 hours of service. If we are unable to return due to our own inability a partial refund will be issued commensurate to the areas missed.
This guarantee does not necessarily apply if:
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You alerted us to the issue more than 48 hours post-cleaning.
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You were present during the cleaning and approved the work on-site.
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You under-adjusted the original estimate that we made through our website or over the phone.
SAFETY
Due to safety concerns, we will not allow our cleaners to move and/or lift heavy items, clean homes without air conditioning set to 72 degrees or less, clean human and/or animal feces and/or other bodily fluids, clean homes with current or previous infestations, clean homes with any form of active smoking (i.e. cigarettes, tobacco pipe, cigar, etc), clean areas that are deemed inaccessible and/or areas that create safety hazards. If you would like us to clean behind large appliances or furniture, please move them prior to our arrival.
ARRIVAL
We reserve the right to arrive to your home within a 30 minute window prior to the scheduled cleaning time and up to 3 hours after. For example, if the booking time is 12:00 PM, we may arrive between 11:30 AM and 3:00 PM.
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CANCELLATIONS
We request that cancellations take place at least 48 hours before the time of the home cleaning appointment.
Cancellations or rescheduled appointments not made within 48 hours of the cleaning will result in a fee of $125.00 or 50% of the total service cost, whichever is greater
Cleaners being denied access to the home at the time of cleaning (due to a customer no-show or lock-out) will result in a fee of $125.00 or 50% of the total service cost, whichever is greater.
REVIEWS
We require 7 days to resolve any and all issues before you post negative feedback to non Say Goodbye Cleaning platforms. This includes, but is not limited to, Google, Angie's List, and Yelp. We work incredibly hard to take care of our clients, and we appreciate that this respect is mutual.